Our Shipping & Return Policy
What is the price for shipping a domestic order?
We offer FREE STANDARD SHIPPING on all U.S. orders over $40!
U.S. Shipping Rates:
Standard (3-5 business days) $5.95
Two-Day (2 business days) $9.95
Overnight (1 business day) $20.00
Do you ship internationally?
Yes! We offer USPS and DHL international shipping rates (for select countries) on clothing and bedding at checkout. International shipping costs vary by order and are determined by the weight and destination.
Countries we ship internationally to via site checkout:
Please Contact Us prior to ordering to ensure we ship to your country
If you live in a country not available at checkout, please contact us at firstname.lastname@example.org and we will be happy to help facilitate the international shipment.
When will my order ship?
All standard domestic shipments will be shipped within 48 business hours and should be delivered within 3-5 business days from the date of order. International orders may take up to 14 business days to deliver.
Expedited shipping (2nd Day and Next Day) is available at checkout for an additional cost. Orders with expedited shipping placed before 3:00 PM CST will ship same day. Orders placed after 3:00 PM CST are typically shipped the following day. **Excludes PO Boxes. Shipping address must be a physical address.
How can I track my order?
You will receive a shipping confirmation email with tracking information once your order has shipped. Please use this tracking number to stay up to date on your shipment. You can also access any order or tracking information by logging into your account.
What shipping carrier do you use?
We currently use USPS, UPS and DHL for all shipments.
We want to make sure you are totally stoked with your purchase. Herb Stitch gladly accepts returns of unworn, unwashed and undamaged merchandise in the same condition in which you received it within 21 days of purchase.
If you would like to request a return or an exchange, please Contact Us and we will provide a shipping label for you to send your items back. If you are exchanging an item, the shipping charges are on us. If you are returning your order in full and you choose to use the prepaid label, we will deduct the standard return shipping charge of $7 from your refund. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
As always, if you have any questions about size and fit, we are here to help! Please email us at email@example.com
Gift cards are non returnable.
Return options include: Exchange, Store Credit, Refund
- Exchange: Herb Stitch Apparel is happy to accommodate exchanges for any items eligible for return, based on stock availability. If you would like to exchange your item, please Contact Us and you will have the option of choosing another size and/or color. In the case that you'd like to exchange for a different item altogether, please contact firstname.lastname@example.org. Herb Stitch offers free shipping on all exchanged orders.
- Store Credit: If you would like a store credit, please request a Refund when prompted and simply state in the comments box that you’d like a store credit. We will issue you a credit by email.
- Refund: A USPS label will be provided and the shipping cost fee of $7 will be deducted from the refund during processing. You can expect a refund for the cost of the returned item(s) to the same form of payment originally used for purchase within 5-7 business days of receipt of return. Shipping costs are non-refundable.
Customers returning items for refund are responsible for return shipping costs. Return shipping charges will be waived for all returns for store credit and exchange.
International customers are responsible for all return shipping. Shipping labels will not be provided for international returns at this time.
How soon will I get my exchange, credit, refund?
Exchanges will be processed and shipped as soon as your items have been received and inspected.
Please allow us 5-7 business days for us to process your refund or site credit.What items are non-refundable?